Start by confirming that your card information was entered correctly, including your billing address, zip code and the three-digit security code on the back. These should appear exactly like they do on your billing statement. Other common errors include entering a “.” after your middle initial or including apartment numbers in the Address Line 1 field. If your commuter card was declined, check to see if the billing address should linked to your employer’s address. If everything looks correct but you’re still having trouble, contact your bank for assistance.
My card was declined — why is there a pending transaction on my statement?
Transactions showing as pending have not been processed and typically are cleared within two business days. Your card will not be charged for these transactions.