Common Questions

General

• How do I get in touch with TriMet?

Service

• Why do MAX and WES trains have to slow down in hot weather?
• I was running for the bus/train, but the driver left without me
• Why was my bus/train late?
• Are dogs allowed on board?
• The bus drove right by without stopping to pick me up

Bikes

• Why isn’t there more space for bikes on the bus bike racks?
• Why isn’t there more space for bikes on board MAX?

Fares

• I got a citation from a fare inspector. What are my options?
• How do ticket machines work?
• How do I exchange my paper tickets for Hop credit?
• Can I pay with my phone?
• Can I use cash?

TriMet Tickets App

• Is the TriMet Tickets app going away?
• Does my account need to be registered to buy a ticket?
• Buying Mobile Tickets
• Can I see how much time is left on the active ticket before it expires?
• Can multiple fares be processed at one time?
• How do a I edit a stored credit/debit card on my account?

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