Common Questions

General

• Do you have an update on COVID-19 (also known as coronavirus)?
• I got a citation from a fare inspector. What are my options?
• How are you disinfecting buses during COVID-19?
• What happened to those orange, flashing lights on top of buses?
• How do I get in touch with TriMet?

Service

• Where can I find service alerts?
• Why do MAX and WES trains have to slow down in hot weather?
• I was running for the bus/train, but the driver left without me
• Why was my bus/train late?
• Are dogs allowed on board?
• The bus drove right by without stopping to pick me up

Bikes

• Why isn’t there more space for bikes on the bus bike racks?
• Why isn’t there more space for bikes on board MAX?

Fares

• Can I pay with cash on buses?
• Can I still buy unvalidated tickets?
• How does reloading a plastic Hop card work?
• How do ticket machines work?
• Can I pay with my phone?
• Can I use cash?

TriMet Tickets App

• What happened to the TriMet Tickets App?
• Buying Mobile Tickets