How can we help?
Submit a question, comment or suggestion
Report a safety or security concern
Submit a commendation for an employee
Get help with your Hop card or account
TriMet Help Topics
Riding Buses and Trains
Contact TriMet Customer Service
Contact trimet.org/hello
Non-urgent customer service and trip planning help
We normally respond within 1 business day
Phone 503-238-7433
Customer service and trip planning help
7:30 a.m.–5:30 p.m. weekdays
Real-time arrival information
24 hours a day
Customer Support Center
Pioneer Courthouse Square
701 SW 6th Ave.
Portland, OR 97204
8:30 a.m.–5:30 p.m. weekdays
Plan your trip on transit
TriMet Administrative Offices
101 SW Main St., Suite 700
Portland, OR 97204
503-962-7505
8 a.m.–5 p.m. weekdays
Plan your trip on transit
Lost & Found
4012 SE 17th Ave.
Portland, OR 97202
503-962-7655
10 a.m.–6 p.m. weekdays
Plan your trip on transit
Important: In an emergency, call or text call 911 or tell a TriMet employee.
Hop Help Topics
Contact Hop Customer Service
Phone 1-844-694-6722
7:30 a.m.–5:30 p.m. weekdays
Email help@myhopcard.com
We normally respond within 1 business day