How can we help?
Submit a question, comment or suggestion
Report a safety or security concern
Submit a commendation for an employee
Get help with your Hop card or account
Getting around on the new
trimet.org
homepage:
How to plan trips, check arrival times and more
Help Topics
View all TriMet help topics
Trip Tools
Planning your trip
Tracking your bus or train
Checking Service Alerts
More…
Riding Buses and Trains
What can I bring on board?
Animals on TriMet
Lost & Found
More…
Fares and How to Pay
How to pay with your phone
Do I need a Hop card to ride?
How do passes work with Hop?
More…
Help Topics
View all Hop help topics
Managing Your Hop Account
How do I check my Hop card balance or time remaining?
Can I transfer my balance between cards?
Why should I register my Hop card?
More…
How Hop Works
How do I pay for multiple riders?
How do passes work with Hop?
Do I need a bank account or credit card to use Hop?
More…
Paying With Your Phone
How do I tap with my phone?
Which kinds of Hop cards/passes can be added to my phone as a virtual card?
I already have a plastic card. Can I add that as a virtual card on my phone?
More…
Contact TriMet Customer Service
Contact Hop Customer Service
Get service alerts and rider news by email
Check current service alerts
Submit a question, comment or suggestion
Report a safety or security concern
Submit a commendation for an employee
Get help with your Hop card or account