If you have a registered Hop card that has been lost or stolen, let us know immediately by logging in to your account and choosing “Report Lost or Stolen” at myhopcard.com or on the Hop app, or give us a call at 1-844-MYHOPCARD (694-6722). Our Customer Service team is available by phone between 7:30 a.m. and 5:30 p.m. daily.
As long as you’ve registered your card at myhopcard.com or on the Hop app, and you report it immediately when your card goes missing, your account balance should be safe. When you report your card it will be deactivated immediately, but your balance stays on your account. Once you get a new Hop card, please give us a call at 1-844-MYHOPCARD and we’ll help you transfer the balance to your new card.
If your lost card turns up, you can reactivate it using the website or app (look for the “Reactivate” button).