TriMet & Hop Fastpass Help Help Center home page
  1. TriMet & Hop Fastpass Help
  2. Common Questions About Hop
  3. Managing your Hop Account

Managing your Hop Account

  • How do I check my Hop card balance or time remaining?
  • Why should I register my Hop card?
  • Can I have a Hop card mailed to me?  
  • Can I transfer my balance between cards, or to/from a virtual card?
  • Will Hop remind me when my Hop card balance is getting low?
  • What personal information does Hop collect? Is Hop tracking me?
  • Why do I need a PIN for my account?
  • I have a problem with my Hop account
  • How do I report a lost or stolen Hop card?
  • How do I recover my account balance from a lost or stolen card?
  • What happens when I deactivate my card? Do I keep the money?

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