We get it — Nobody likes keeping track of passwords and PINs, and we know it’s just one more thing to remember. But we want to make sure your account (and your money) is both secure and easy to access when you need it. You can use your Hop PIN to access your Hop account information 24/7 and reload by phone at 1-844-MYHOPCARD, without even speaking to our support team. We also use a security question and the account PIN to make sure you have another way to securely identify your account when contacting Customer Service.