If you lose your phone: Log in to myhopcard.com or the Hop app, select the card that was lost or stolen, and select “Report Lost or Stolen.” Or, give us a call at 1-844-MYHOPCARD (694-6722). That will deactivate the card and remove it from your phone’s wallet, but your balance will stay on your account. You can use the Hop app to reactivate your card if your phone turns up, or transfer the card to a new phone.
If you get a new phone: Log in to the Hop app on your new phone, select your virtual Hop card, then tap “Move to this device.”
Note: You can move a virtual Hop card to a new device up to five times using the Hop app. After that, you’ll need to contact us to move it again. Our Customer Service team is available between 7:30 a.m. and 5:30 p.m. daily at 1-844-MYHOPCARD (694-6722).