We know it’s a hassle when a machine is out of order. Heavily used machines can break down more often, simply because of the repeated wear and tear. We do our best to repair machines within 24 hours of when we’re notified of an issue.
If you encounter a broken machine, try these other ways to pay:
- Try another form of payment: If the machine isn’t accepting debit/credit cards, it may still be accepting bills and coins.
- Try another machine: Most stations have more than one.
- Tap with your phone or contactless credit card: You can pay the Adult fare with your smartphone using a mobile wallet (Android Pay, Apple Pay or Samsung Pay) or a contactless credit/debit card. Just tap the green Hop reader at the MAX or WES station or on the bus as you board.
Report Hop card machine problems: To report a machine out of order, please contact us at help@myhopcard.com or 1-844-MYHOPCARD (694-6722).