Hop Payment Issues
- My Hop card isn’t working
- What do I do if the Hop reader isn’t working?
- My credit card was declined
- The Hop reader charged a card other than my Hop card when I tapped
- Why does the Hop reader sometimes say “Welcome aboard” instead of the expiration time when I tap?
- What do I do if a ticket machine is out of order?
- I notice the Hop reader plays a different sound sometimes when other riders tap
- Why was I charged less than the full fare?
- Why can’t I earn a Month Pass when I pay with a plastic credit card or credit card on my phone?
- When I ride TriMet and Portland Streetcar in the same day, why don’t I earn a Day Pass?
- I earned a Day Pass/Month Pass. Why was I charged for this trip?