TriMet & Hop Fastpass Help Help Center home page
  1. TriMet & Hop Fastpass Help
  2. Common Questions About Hop
  3. Hop Payment Issues

Hop Payment Issues

  • My Hop card isn’t working
  • What do I do if the Hop reader isn’t working?
  • My credit card was declined
  • The Hop reader charged a card other than my Hop card when I tapped
  • Why does the Hop reader sometimes say “Welcome aboard” instead of the expiration time when I tap?
  • What do I do if a ticket machine is out of order?
  • I notice the Hop reader plays a different sound sometimes when other riders tap
  • Why was I charged less than the full fare?
  • Why can’t I earn a Month Pass when I pay with a plastic credit card or credit card on my phone?
  • When I ride TriMet and Portland Streetcar in the same day, why don’t I earn a Day Pass?
  • I earned a Day Pass/Month Pass. Why was I charged for this trip?

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