Common Questions About Hop
How Hop Works
Reloading a Hop Card
Managing your Hop Account
- Why did you update the Hop app? What’s different in the new version?
- How do I delete my Hop account?
- What kinds of emails will I receive from Hop? Can I opt out?
- How do I check my Hop card balance or time remaining?
- Why should I register my Hop card?
- Can I have a Hop card mailed to me?
Virtual Hop Card for Android
- Can I tap my phone without having the app or a Hop card? Why would I need a virtual Hop card?
- Do I need to download an app?
- Do I need a specific kind of phone or OS/app version?
- Which kinds of Hop cards/passes can be added to my phone as a virtual card?
- I have a plastic Hop card. Can I convert it into a virtual Hop card on my Android phone?
- When and where do I need to tap my phone?
Virtual Hop Card for iPhone
- Can I tap my phone without having the app or a Hop card? Why would I need a virtual Hop card?
- Do I need to download an app?
- Do I need a specific OS version?
- Which kinds of Hop cards/passes can be added to my phone as a virtual card?
- When and where do I need to tap my phone?
- Does it require a passcode or Touch ID/Face ID every time I tap?
Hop Payment Issues
- My Hop card isn’t working
- What do I do if the Hop reader isn’t working?
- My credit card was declined
- The Hop reader charged a card other than my Hop card when I tapped
- Why does the Hop reader sometimes say “Welcome aboard” instead of the expiration time when I tap?
- What do I do if a Hop card machine is out of order?